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Discussion on: Resolved: Unable to unset SMTP and configure SMTP properly

 
ellativity profile image
Ella (she/her/elle)

Great to hear that! Looking forward to getting more info on this one from you, and appreciate your perseverance as always!

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akhil profile image
Akhil Naidu • Edited

So, the issue was resolved with one exception of unable to reset the values to "No Value". Like, unfortunately, I was not able to remove the domain restriction in signup.

How SMTP issues can be resolved.

  1. Unset and Re-SET the default_email from the server (cannot be done using Admin panel).
  2. If domain was not authenticated in send-grid, we should create a sender email within send-grid with the same email as of default_email and not as noreply@example.com
  3. But there are some issues with previous users, but new users have no issues; so configuring SMTP as early as possible in Forem Admin setup should be encouraged.

Persisting Issue

  • As mentioned above and many times, the admin was not able to undo the changes to no value.

Admin should have the ability to reset the changes he has done. Even though the problem with SMTP was resolved, I cannot remove domain restriction and added gmail as an acceptable domain(which is a bit weird)

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ellativity profile image
Ella (she/her/elle)

Thanks for updating this post, @akhil

the admin was not able to undo the changes to no value

there is a current PR for being able to clear the fields for SMTP settings that should help fix some of the issues you're experiencing.

if domain was not authenticated in send-grid, we should create a sender email within send-grid with the same email as of default_email and not as noreply@example.com

Ultimately, we can't account for every possible combination of user error, and our documentation attempts to address the issue of domain authentication for Sendgrid as well as other transactional mail providers. If we create conditional settings for specific email providers, we then take on responsibility for maintenance and upkeep of those settings as email providers change their own protocols. Our roadmap plans to broaden the possible reach of Forem, rather than tailor the product to specific third-party services, so instead we do our best to maintain documentation and continue to urge people to address the docs with their questions.

configuring SMTP as early as possible in Forem Admin setup should be encouraged.

Following the documentation as advised in the repo would lead users to understand the importance of SMTP creation earlier in the process. Maybe we need to push the docs harder so users understand that they should probably read ahead rather than choose their own adventure?

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akhil profile image
Akhil Naidu • Edited

Now the PR was merged and the issue was resolved. I also updated the post accordingly.

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ellativity profile image
Ella (she/her/elle)

Great news! Glad to hear it's working for you now!